Moffat Medical Practice
Providing High Quality Healthcare for You and Your Family
At Moffat Medical Practice, we strive to provide high-quality, accessible healthcare in a timely and equitable fashion to our patients.
Moffat Medical Practice is proud to be involved in medical education. It is possible that you may be offered an appointment with a medical student or a trainee GP. Patient contact is essential for the successful education of new doctors. All trainees in the practice are supervised by a GP partner. You may also be asked if your consultation can be recorded for training and review purposes – if this is the case, consent will be obtained pre and post-consultation and all videos are securely stored then deleted following review (as per GDPR guidelines). If you would prefer not to be seen by a trainee doctor, please notify our reception staff or during your triage telephone call where appropriate. We hope that you will welcome our trainees to the practice – we strongly believe that they are the future of a sustainable, modern, general practice service for the town.
For updated information and announcements, please check out our Facebook page.
The Surgery
Moffat Medical Practice operates a telephone triage system of appointment allocation. All GP and Advanced Nurse Practitioner appointments are initially by telephone only. Follow-up face-to-face appointments may be offered at a mutually acceptable time depending on the degree of clinical urgency.
Practice Nurse and Healthcare Support Worker appointments can be booked directly through the administration team. There is no facility for online booking of appointments.
If you would like to request a telephone consultation, please speak to our administrative staff who will be happy to assist you. You will be asked some brief questions about the nature of your problem. This ensures that you are directed to the most appropriate clinician for your complaint, which includes (but not restricted to) GP, ANP, Community Pharmacist, Mental Health Practitioner, First Contact Musculoskeletal Practitioners. It is possible that you may be directed to a service outwith the practice, such as the Community Single Access point (for social care services), Community Opticians or a third sector agency. There are a number of routine telephone calls available each day, but if you wish to speak to a particular staff member, you may be asked to call back a subsequent day if their allocation has been reached.
Urgent medical matters are handled by the duty team which comprises ANPs, GP trainees and specialist nurses who are supervised by a senior GP. We are not able to offer callbacks from named clinicians on an urgent basis.
Please ensure that your mobile phone is charged and accessible if you are awaiting a callback from the practice. Due to data protection regulations we are unable to leave a voicemail. Missed calls and repeated callbacks negatively impacts our clinical time. We appreciate your understanding in this matter.
Please note there is only parking for blue badge holders outside the surgery premises. Ample parking can be found nearby on Moffat High Street.
Extended hours appointments are available for working patients between 08:00 – 09:00 Mon – Fri – these are limited and can be requested through our reception staff.
Routine nurse appointments are available Mon – Thurs between 08:00 and 16:30. Health care assistant/phlebotomy appointments are available Mon, Tues and Thurs 09:00 – 17:00