Practice Policies

Duty of Candour

Moffat Doctors follows the Scottish Government duty of candour that applies to all health and social care organisations.

If something has gone wrong with the care that you receive we will endeavour

• To put matters right (if possible)
• Offer an apology
• Explain honestly and fully what has happened including the likely short and longer term effects.

For further information, including details of the support services you may wish to contact in the event of an untoward incident, can be found below.

Equality and Diversity Statement

Moffat Doctors is an organisation that promotes dignity and respect to all patients, their families, our employees, students, trainees and allied health professionals.

Moffat Doctors strives to offer fair and accessible medical care to its practice population. We will not discriminate on grounds of race, disability, gender, age, employment status, religion or sexual orientation. 

The Practice is committed to challenging discrimination and values the benefits that diversity brings. 

We follow the principles that are outlined in the Equality (Scotland) Act 2010 . For further information, including your rights to discrimination-free healthcare, see Health Scotland.

Complaints

We strive to provide a quality service to our patients. We welcome any suggestions or comments to improve this service.

If you feel that your needs are not being met, we would welcome the opportunity to discuss this with you. We conform to the NHS Complaint Handling Procedure 2010.

If you wish to make a formal complaint, please do so in writing to our Practice Manager, Jill Glendinning, by mail or via the contact form below. For informal feedback, please contact us by telephone and our reception staff will direct you to the most appropriate staff member.