Appointments
Routine Appointments
Extended hours appointments are available for working patients between 08:00 – 09:00 Mon – Fri – these are limited and can be requested through our reception staff.
Routine nurse appointments are available Mon – Thurs between 08:00 and 16:30
Health care assistant/phlebotomy appointments are available Mon, Tues and Thurs 09:00 – 17:00
Nursing clinics at Leadhills are fortnightly, usually on Wednesdays, 09:30 – 16:30
Please note clinic dates and times are subject to change. Please see our Facebook page for further details and up-to-date information.
Urgent calls and requests are dealt with through our triage system.
If you request an urgent appointment you will be called back by our triage team and an appointment may be allocated. Your issue may be dealt with over the telephone or you may be directed to an appropriate allied health professional. You may also be offered an appointment with a medical students, please be reassured that all trainees are fully supervised by a senior GP in the practice.
Do not walk in to the Practice and expect to be seen instantly. The Practice works on an appointment only system – be prepared to be asked to return or please phone the reception team who will be more than happy to allocate you an appointment time. Urgent and emergency situations will be dealt with accordingly.
Please arrive early to your appointment, it may not be possible for you to be seen if you are late. Patients attending more than 10 minutes late will be automatically asked to reschedule. If you wish to reschedule or cancel an appointment, please let us know so that it can be offered to another patient.
You may be asked if your consultation can be recorded on video for training purposes. This is incredibly useful for feedback. You are not obliged to consent to this however, and refusing does not effect your care. All videos are stored as per GDPR guidance and treated like all medical information, in a secure and confidential manner. Videos are destroyed within 3 months or after review.
Out of Hours
Patients with an urgent problem out of hours are asked to telephone 111, free of charge. Please click on the link for further information. In the event of a life threatening emergency dial 999.
Missed Appointments
Missed appointments waste practice time and prevent us from seeing patients. If you do not attend 3 appointments within a 3 month period you will receive a letter from the practice. You will not be able to book any further routine appointments without prior discussion with the Practice Manager. Continual non-attendance may risk removal from our practice list.
Scotlands national health information service. It aims to provide accurate and relevant information to help you make informed decisions about your own health and the health of the people you care for.
Patient Access lets you use the online services of your local practice. These may include arranging appointments, repeat medication, secure messages, medical record and updating your details.
NHS Attend Anywhere helps health care providers offer video call access to their services as part of their business as usual, day-to-day operations.